HSBC Switzerland Cookie Policy and Privacy Statement

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Cookie Policy

Understanding how and why we use cookies

We use cookies on our site (www.hsbc.ch) to create the most secure and effective website possible for our customers. Among other things, cookies allow you to log on to the HSBCnet electronic channel, choose log in preferences, use tools on the website and provide relevant terms and conditions to ensure that you are only provided with products and services suitable to you . This Cookie Policy explains what cookies are, how we use them and what benefits they bring.

What are cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user's device. At HSBC, we use cookies for a variety of reasons, such as to determine preferences, let users navigate between pages efficiently, verify the user and carry out other essential security checks. Some of the functions that cookies perform can also be achieved using similar technologies. This policy refers to 'cookies' throughout, however the term where used is intended is to include these alternate mechanisms.

More information about cookies can be found on allaboutcookies.org

How cookies make our website easier to use

Cookies can allow us to tailor the content of our website to suit your interests. For example, instead of displaying promotional messages about products you already have, they let us show you other services you may be interested in.

Finally, we use 'analytics' cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don't like and how we can improve things for you. When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as HSBC is not responsible or liable for their privacy practices.

How you can manage your cookies

The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this website or any other websites, you can do this through your browser settings. Your browser's 'help' function will tell you how to do this.

However, please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it is likely to affect how our website works. For example, if your browser is set to disable 'session' cookies, although you will still be able to view our public website, you won't be able to log on to HSBCnet.com.

For more information about how to disable cookies, visit allaboutcookies.org

More about your privacy

To find out more about how HSBC protects your privacy when using our website, see our Privacy Statement.

Frequently asked questions

Do cookies mean I could get cold calls or junk mail?
We never use the data gathered through cookies to contact you via post, email or phone. We may use cookies to show you subtly tailored content on our site of things we think you might be interested in, but only in relation to HSBC products and services. You will never see advertising on our website from anyone other than HSBC and our agents.

Can cookies pass on my personal information to others?
The only time we may share personal information gathered through cookies, is when you have given us express consent to do so by applying for a product or service.

Do cookies compromise my security when I'm logged on to HSBCnet?
The cookies we use are completely safe and secure. In fact, many of them are used purely to provide important security features such as protecting your data and your accounts.

Can cookies allow others access to my computer's hard drive?
The cookies we use cannot look into your computer, smartphone or web-enabled device and obtain information about you or your family or read any material kept on your hard drive.

If I use a public computer, will someone be able to get my details from the cookies?
Our cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer may have visited a certain website. Our cookies do not in any way compromise the security of internet banking.

What has changed, and how does this affect me?
We have always used cookies to create the most secure and effective website for our customers. As part of a change in legislation, all websites are now required to provide additional information on what cookies are, how they are used and what benefits they bring. These changes will not affect the way in which you currently use our website.

Do I need to accept cookies?
The current changes to our website simply explain what cookies are, how we use them and what benefits they bring. You are not currently required to do anything, other than read our Cookie Policy to understand these changes.

Do HSBC Cookies contain my personal information?
Our cookies do not store personal information such as your name, address, telephone or email.

More information about cookies can be found on allaboutcookies.org

Privacy Statement

We will keep all information provided by you confidential. Any information of a personal nature will be held in accordance with Data Protection laws in Switzerland. To preserve the confidentiality of all information you provide to us, we have adopted the following privacy principles:

  1. We may pass this information to other members of the HSBC Group or agents only in such ways as are permitted by applicable law. We may disclose your information for fraud prevention purposes and/or if required/obliged by law or Governmental or judicial bodies or agencies or to our regulators.
  2. We aim to keep your information up-to-date. In the event that you wish to access your information held by us or wish to provide updated information please contact in writing, HSBC Private Bank (Suisse) SA, 9-17 Quai des Bergues, 1201 Geneva, Switzerland.
  3. By maintaining our commitment to these principles, we at HSBC in Switzerland will ensure that we respect the inherent trust that you place in us.
  4. Cookies

This website, along with most other major websites, use cookies. Cookies are pieces of information that a website transfers to the cookie file on your computer's hard disk. Cookies enable users to navigate around the website and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the site.

HSBC uses two types of cookie on this website:

  • Session cookies, which are temporary cookies that remain in the cookie file of your computer until you close your browser (at which point they are deleted);
  • Persistent or stored cookies that remain permanently on the cookie file of your computer.

Cookies cannot look into your computer and obtain information about you or your family or read any material kept on your hard drive and, unless you have logged onto an authenticated page, cookies cannot be used to identify who you are.

Cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer has visited a certain website. Cookies do not in any way compromise the security of your computer.

Cookies will not be used to contact you for marketing purposes other than by means of advertisements offered within this website.

Cookies may be used to record details of pages relating to particular products and services that you have visited on this website. This is to provide HSBC with generic usage statistics to allow the company to improve this website and to provide you with information that may interest you.

In order to develop this website in line with customer needs HSBC is working with WebTrends to track usage on this website. WebTrends provide HSBC with statistics to show which pages on this website are visited most frequently and how long visitors spend on this website.

WebTrends uses a cookie to track the number of unique users of this website. It basically tells HSBC whether the website has a small number of regular visitors or a large number of infrequent visitors. None of the information can be traced to an individual - HSBC does not know who you are as a unique user, merely that there are a certain number of people using this website. The cookie only relates to what goes on in this website and the information cannot be used for marketing on an individual basis.

For more information about how WebTrends collects data, please read their privacy policy at https://ondemand.webtrends.com/privacypolicy.asp#PSFV. The web browsers of most computers are initially set up to accept cookies. If you prefer, you can set your web browser to disable cookies or to inform you when a website is attempting to add a cookie. You can also delete cookies that have previously been added to your computer's cookie file.

You can set your browser to disable persistent cookies and/or session cookies but if you disable session cookies, although you will be able to view this website's unsecured pages, you may not be able to log onto any authenticated pages.

Please visit http://www.allaboutcookies.org/manage-cookies/ to discover how to disable and delete cookies.

5. Web beacons and spotlight tags

This website may contain electronic images, known as web beacons or spotlight tags. These enable HSBC to count users who have visited certain pages on the website. Web beacons and spotlight tags are simply tools used to obtain generic information about the web pages visited. They are not used to obtain information about specific users.

Furthermore, to preserve the confidentiality of all information you provide to us, we have adopted the following privacy principles:

  1. We only collect information that we believe to be relevant and required to understand your financial needs and to conduct our business.
  2. We use your information to provide you with better customer services and products.
  3. We may pass your information to other HSBC Group companies or agents, as permitted by law.
  4. We will not disclose your information to any external organisation unless we have your consent or are required by law or have previously informed you.
  5. We may be required from time to time to disclose your information to Governmental or judicial bodies or agencies or our regulators, but we will only do so under proper authority.
  6. We aim to keep your information up-to-date.
  7. We maintain strict security systems designed to prevent unauthorised access to your information by anyone, including our staff.
  8. All HSBC Group companies, all our staff and all third parties with permitted access to your information are specifically required to observe our confidentiality obligations.

By maintaining our commitment to these principles, we at HSBC will ensure that we respect the inherent trust that you place in us.

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